Defunctland is genuinely amazing and always a fun watch, and I never regret the time spent on their videos, they're kind of like a special occasion... though they're getting incredibly long... :)
There are a few older shorter videos in the half hour range, I highly recommend checking them out if you find some quiet time! (It's awfully hard for me too in recent times, I haven't gotten around to watch the Living Characters one myself, so I can't give the gist... I'm just glad I got the holidays off to finally catch up!)
and for anyone with 4 hours to kill... here's as an incredible documentary covering the misaligned incentives and poor guest experience at the now-shuttered Disney Star Wars hotel.
She covers everything - the line getting in to the hotel, the size + cost of the rooms in comparison with the same size/cost on a Disney cruise ship, and theories on why the experience was so poor.
Just from your description, I know this is Jenny Nicholson. I agree it is an incredibly insightful breakdown and analysis of why it failed, all while being funny and engaging.
There are a few older shorter videos in the half hour range, I highly recommend checking them out if you find some quiet time! (It's awfully hard for me too in recent times, I haven't gotten around to watch the Living Characters one myself, so I can't give the gist... I'm just glad I got the holidays off to finally catch up!)