> like how an agent would have to have two tabs open to take calls through their telephony app and answer chats through their B2B oriented messaging app.
Unfortunately, truth be told, most software is like that. Take Salesforce for instance - same issue. Granted, Zendesk niches at this painpoint you mentioned (and I've seen some enterprises switch from Zendesk to Salesforce and face the exact same issue as above), but their insane price increases after the PE acquisition does not inspire hope. UI-wise, Zendesk is still the best.
Unfortunately, truth be told, most software is like that. Take Salesforce for instance - same issue. Granted, Zendesk niches at this painpoint you mentioned (and I've seen some enterprises switch from Zendesk to Salesforce and face the exact same issue as above), but their insane price increases after the PE acquisition does not inspire hope. UI-wise, Zendesk is still the best.