Mandating the need of smartphone apps to access critical services and basic life necessities like payments, parking, refueling, charging your car, public transport tickets, etc should be banned under accessibility laws.
All this only benefits the service provider, not the consumer, since if the service is broken in some way (LTE/internet issue, payment processor issue, backend/cloud outage, etc) or has terrible UX, then the externalities and negative effects of that are all on the customer to deal with. Because what else are you gonna do on the spot? Not charge your car? Leave it in the middle of the road? Not board the bus to get to work? The problem they caused becomes your problem to deal with even though you have the money to pay but no easy way to do it because of their crap.
Governments need to hold service prodivers accountable for the misery they cause and have them offer payment solutions and alternatives to smartphone apps for such critical services.
^This 100%. And sometimes I get the argument back: they've become so commonplace now that you're just being unreasonable.
I'm required to wear clothes in public (Indecent exposure laws) and I need to have at least a pen or pencil to sign documents and do tax returns demanded by law. But I have a vast array of options when it comes to clothes and stationery, and most importantly I'm not required to agree to a foreign company's EULA to use them, unlike smartphones.
Its like trying to ban cars to stay with horse cariages. The wheels of time wont be turned back. Imo the issue is not Smartphones but addicting UX patterns implemented - those should be banned. Its possible to make Smartphone usage non addictive - add friction to "candy" eg uninstall social media apps (use web only) use a quiet launcher (no app icons), remove all notifications except emergency ones etc.
Replacing stable, working "low-tech" solutions with less user-friendly, unstable "high-tech" approaches is not "progress"!
Just because something is newer doesn't mean it's better. Obviously, the reverse is also true, but there is so much tech naiveté going around that this needs saying repeatedly. We'd have saved our society a lot of trouble if we'd first thought about draw-backs of new technology, before hooking everything in our lives up to it.
We're talking about different things here I think. What does phones and apps being addictive have to to do with the fact that a parking lot requires me to install an app to park my car or charge my car? There are a million other issues here than addictive apps. The internet connection could be down, he backend of the app could be down, etc. This shouldn't stop people from being able to use an important service like parking, charging, refueling, transportation, etc. You should be able to slot in some coins in a machine, get a paper ticket out, and that's it, you're in.
>The wheels of time wont be turned back.
They can be turned back by laws if the direction they've been turning by the unregulated free market lead us to a bad place that's discriminatory and causing misery to consumers, especially for critical services.
We've been able to park and refuel cars fast and efficient for decades with no issues before apps and smartphones. Not all progress is good progress. Sometimes progress is just for the sake of cutting corners to increase profits for businesses at the expense of consumers. I don't want an "Bezos-fication" or "Musk-fication" of essential services.
Same for cars - you require a global functioning gas supply network to work & deliver gas nearby, it consists of 10k parts produced over the globe - a single pandemic can wipe everything out. Thats why I prefer a horse. Theres always gras nearby.
I also hate apps for everything & want us to be free & have a simple world & life - I love the terminal & its 55 years old.. yeah, we have much in common friend
Mandating the need of smartphone apps to access critical services and basic life necessities like payments, parking, refueling, charging your car, public transport tickets, etc should be banned under accessibility laws.
All this only benefits the service provider, not the consumer, since if the service is broken in some way (LTE/internet issue, payment processor issue, backend/cloud outage, etc) or has terrible UX, then the externalities and negative effects of that are all on the customer to deal with. Because what else are you gonna do on the spot? Not charge your car? Leave it in the middle of the road? Not board the bus to get to work? The problem they caused becomes your problem to deal with even though you have the money to pay but no easy way to do it because of their crap.
Governments need to hold service prodivers accountable for the misery they cause and have them offer payment solutions and alternatives to smartphone apps for such critical services.