I've noticed the occasional incredibly bad business that gets bad reviews removed, but always wondered how they did it and how that works? A guess: they make some fake google accounts and report the review from multiple accounts?
There are companies that remove bad reviews as a service. The most popular way seems to contest that the user really was a customer, which forces Google to request a proof (e.g. a receipt). Most users either don't have the receipt anymore or don't care enough, so the review gets deleted.
I've noticed the occasional incredibly bad business that gets bad reviews removed, but always wondered how they did it and how that works? A guess: they make some fake google accounts and report the review from multiple accounts?