Even if the stories are an exaggeration (which I doubt), the complete lack of any sort of human support is problematic. I get why a company of google's scale relies on heuristics to identify issues, but it's /really really important/ that when those things go wrong -- as they certainly will -- there's some sort of recourse.
The black box google currently presents makes me uninterested in trusting them, since to do so would present a lot of risk (losing my email) with very little reward (a sort-of-better facebook clone).
Yes and what Google does not seem to realise that there is a lot of legal precedent and custom and practice that expects that if someone is penalized there is some sort of appeal process.
The black box google currently presents makes me uninterested in trusting them, since to do so would present a lot of risk (losing my email) with very little reward (a sort-of-better facebook clone).