It seems like your describing more of a problem with the system between the screen and the chair.
e.g. 'inability to account for new desired behaviors' for presumably a core business system, that the business relies on, would almost certainly imply that.
As to your question, it doesn't really matter what my background is, I could be a ballet dancer and would still be able to reason out how businesses operate and how software historically has integrated. It's not some big secret.
