> Why are McDonald’s Self Service Kiosks so hackable?
> Underpaid staff who used to do ordering have been replaced
with.... staff across Australia leaving the Kiosks unlocked to make
it easier to replace the paper.
They pay the staff who replace paper less than the staff who served at
the counter.
In my experience, the people who replace the paper are the staff who serve at the counter. They don't just replace the paper, they'll also refeed it when the receipt printer inevitably gets jammed.
Counter service hasn't completely disappeared, but they seem to spend most of their time now bagging orders for Uber Eats / Doordash & taking drive-through orders. They're also there for customer enquiries, eg "why did the self service decline my card", "I didn't get any sauce with my McNuggets", "I got a medium fries instead of a large"
> Underpaid staff who used to do ordering have been replaced with.... staff across Australia leaving the Kiosks unlocked to make it easier to replace the paper.
They pay the staff who replace paper less than the staff who served at the counter.
Case closed.