As someone who has been an arsehole and has worked with a fair share of them, I've come to realize that arseholes in a workplace are often a product of their environment. Anyone who is sufficiently overworked, undercompensated, interrupted, or mismanaged, is likely to become an arsehole given enough time.
2) No matter what business relationships you have with other companies, but they will always save them first
3) Being known for paying on time can do wonders when the going gets tough.
4) Get rid of toxic assholes asap no matter how valuable
5) You aren't aware of the tech that exists and can help your business, do seeks for advise
6) Better service is only possible when the entire company believes in it
7) Don't mix confident with competent
8) Not all things should be automated
9) Buy things you need not want