Yes, OVH experienced force majeure episode. I didn't follow exactly how the compensation was rolled out. I know it was messy. I am not going to defend their actions, I am sure they could always handle this better.
Disaster recovery planning is practice we should all adhere to. Hindsight is 20/20. Not trying to be a smartass. I know it was painful for a lot of folks.
At the same time, unless you paid for managed service with clear SLAs, then responsibility is yours.
