I used to work at a place where "going above and beyond" was celebrated.
Our products were deployed on premises. The support model was that the on-site team would exhaust their ability to troubleshoot and then send you a P0 email or Slack message, and then it was you against the machine, at any and all hours, until the problem was solved.
On Mondays before lunch we'd all pile into the open space to clap as the product lead delivered kudos like, "Oh, and thanks to Will for helping Deployment Foo fix their database corruption on Mother's Day!"
But now I'm not there anymore and their stock is making me money. Grind, little drones, grind, grind!
Our products were deployed on premises. The support model was that the on-site team would exhaust their ability to troubleshoot and then send you a P0 email or Slack message, and then it was you against the machine, at any and all hours, until the problem was solved.
On Mondays before lunch we'd all pile into the open space to clap as the product lead delivered kudos like, "Oh, and thanks to Will for helping Deployment Foo fix their database corruption on Mother's Day!"
But now I'm not there anymore and their stock is making me money. Grind, little drones, grind, grind!