Just curious, what generation X1? Gen3s through gen5s in our fleet have been quite robust, but Gen6 have been problematic from the linux support side. We have a couple of problematic individual X1 laptops in the fleet that have been in for service multiple times, but knowing the owners of the laptops in question, it is not surprising.
We've got between 40-60 X1s (gens 3-5) and I'd say their issue rate is at or below that of our fleet of 200+ 13" MBPs. In that time, we've had one X1 with a broken hinge, one with a dead fan, and one with chronic user issues :)
The new 13" MBPs have been particularly bad with chronic keyboard, battery and screen issues. So much so that people with the old MBPs are holding off to the very last minute to update. Which sucks because in most cases, their problems with them would be fixed by new batteries and an OS reinstall, but since they're not serviceable, we just bin them for a 3rd party service provider to deal with later.
Also, the fact that Apple refuses to provide any type of pickup or onsite service contract is absolutely ridiculous. The damn things fail so frequently, it's cheaper for us to overstock Mac laptops just because it can take weeks to get a laptop fixed even through our 3rd party service provider. Our service provider often cannot get parts or has to wait for Apple to approve the release of a part to them even though they're an Apple certified shop.
Even going to the Apple Store is a complete and utter yardsale in our experience. Most of the time, it'll take them a week or more to fix anything, usually they say, because of parts availability (we're talking 13" MBP and 13" MBA mostly).
Just curious, what generation X1? Gen3s through gen5s in our fleet have been quite robust, but Gen6 have been problematic from the linux support side. We have a couple of problematic individual X1 laptops in the fleet that have been in for service multiple times, but knowing the owners of the laptops in question, it is not surprising.
We've got between 40-60 X1s (gens 3-5) and I'd say their issue rate is at or below that of our fleet of 200+ 13" MBPs. In that time, we've had one X1 with a broken hinge, one with a dead fan, and one with chronic user issues :)
The new 13" MBPs have been particularly bad with chronic keyboard, battery and screen issues. So much so that people with the old MBPs are holding off to the very last minute to update. Which sucks because in most cases, their problems with them would be fixed by new batteries and an OS reinstall, but since they're not serviceable, we just bin them for a 3rd party service provider to deal with later.
Also, the fact that Apple refuses to provide any type of pickup or onsite service contract is absolutely ridiculous. The damn things fail so frequently, it's cheaper for us to overstock Mac laptops just because it can take weeks to get a laptop fixed even through our 3rd party service provider. Our service provider often cannot get parts or has to wait for Apple to approve the release of a part to them even though they're an Apple certified shop.
Even going to the Apple Store is a complete and utter yardsale in our experience. Most of the time, it'll take them a week or more to fix anything, usually they say, because of parts availability (we're talking 13" MBP and 13" MBA mostly).