Why do most companies fail? Because of supplier or distributor relationships? Operational inefficiencies? Board relations? Legal compliance issues?
No. Most companies fail simply because they don't sell enough stuff. There's an old joke that "revenue solves all problems" in business. Simply put--companies fail when they don't build a big enough customer base.
CEOs who read and react to customer feedback are focused on the most important thing to their business: their customers. I would definitely not characterize that as a "waste of time." I'd argue it is some of the most valuable uses of time that a CEO can spend.
No. Most companies fail simply because they don't sell enough stuff. There's an old joke that "revenue solves all problems" in business. Simply put--companies fail when they don't build a big enough customer base.
CEOs who read and react to customer feedback are focused on the most important thing to their business: their customers. I would definitely not characterize that as a "waste of time." I'd argue it is some of the most valuable uses of time that a CEO can spend.