Just a quick aside here, having not had to deal with Plex support before. Their support email is disabled, and honestly soured me immediately on the handling of this announcement. I realize that this is probably a trend, but emailing someone about an issue I will most likely want to talk about via a no reply address, then responding as follows is sure to run many the wrong way as I under no circumstances would like to join your forum:

As much as we would love to talk to every single one of our users, we are simply unable to provide one-on-one support via email.

This mailbox is not monitored

For Plex Pass-related billing issues, please visit our Plex Pass Billing contact form (https://www.plex.tv/contact/?option=plex-pass-billing). Fill out the information requested there and we’ll reply as quickly as possible, usually within 24-48 hours.

The best place to start for Plex support issues is our support site (https://support.plex.tv/). This site includes extensive documentation, guides, FAQs, and troubleshooting information.

If you are still encountering difficulties, please visit our support forums (https://forums.plex.tv/) to see if your problem is already documented. You can also post details there about the issue you’re having, and our staff or friendly community should be able to help you out.

If you're having trouble signing in to your Plex account, need a password reset, or have to unlock your account, please visit the Plex sign-in page: https://www.plex.tv/sign-in/.

Thanks for reaching out—hopefully we can get your issue sorted quickly and easily through these channels!

Plex on!