I agree actually. Sears automatically called us about a service call. And it wasn't a big deal.

That being said, when we bought a stove at Home Depot, we received a personal call from the truck driver delivering the product to see if we were ready and where would be the most convenient place for him to carry it into the house.

So, automation probably does work sometimes, but if it's not all the time, then it's just an administration problem (as noted in the thread above)