"If you look at the most successful companies it is obvious that they respect the user base using their service" - I think a better way of putting it would be that "successful companies respect their customers". In the case of software tools like Docker, the customers generally are the users. In the case of Epic, an electronic health record, the buyers are senior management, the users are the clinical staff such as the nurses, doctors and techs. So Epic does give the senior management what they want (buzzword compliance, a safe choice that it's hard to get fired for), but doesn't give clinical staff what they want..because they are not the ones making the buying decision.

Most, not all. I think you are still better of listening to your customers.