Yes, I'm a cs professor and we just introduced an online, 1 credit "Software development tools" course for this reason. Students had so much trouble with this that it was really interfering with their course work.
Back in the old days, we'd have labs of computers with the software for the course pre-installed. Now that everyone has their own computer, I guess that doesn't make sense anymore, but software installation is still a problem.
At my university, some courses have started making virtual machines for students with all of the necessary software. This also turns out to be a problem because installing virtualbox or VMWare on a variety of laptops can be difficult for the course staff.
